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SHIPPING and DELIVERY
International orders:
We offer three shipping methods for international orders, International Airmail, International Economy Express and International Express (via DHL courier). The shipping times displayed below are applicable once your order has
been despatched from our warehouse in New Zealand, you will receive an e-mail from us confirming this.
| DESTINATION |
|
International Airmail |
International Economy Express |
International Express |
|
|
5-11 working days |
2-6 working days |
2-5 working days |
Please note that no allowances have been made in the above delivery schedule for orders that may be held up in
customs. In the unlikely event that this might happen please allow an extra few days onto the destination
schedule. Orders delayed in customs is not something we are able to control, but from our experience it is a
very rare occurrence. In order to avoid parcels being delayed in customs we do not send out parcels weighing more
than 2kg each. If an order weighs more than 2kg we will seperate it out into different parcels, this procedure
does not affect the shipping costs to our customers and also reduces the chances of the parcels being delayed in
customs. Customs duties and taxes were levied are payable by the receiver.
International airmail is the most commonly used shipping method with our customers. All orders shipped
by International airmail are automatically insured by us at no extra cost to our customers. We can also ship to
Post Office Boxes with our International airmail service.
International express is available for customers who require their order extra quickly. However please note
that the International express service does NOT allow delivery to Post Office Boxes. As with orders sent
via International airmail orders are automatically insured by us at no extra cost to our customers. Also please
note that we are unable to ship any of our food items through the International express service.
Shipping Charges:
For customers who wish to know the shipping charges in advance of processing their entire order we have included
a shipping estimate button for your convenience. Simply add the products you are interested in purchasing to
your shopping cart, once in the shopping cart you will see a shipping estimate button (just above the cart total),
simply click on estimate you will then need to select your country destination and then click the submit button.
You will then be given shipping rates for delivery by International Airmail and International Express. You can amend
your shopping cart items as many times as you like but once an amendment has been made you will need to follow
the shipping estimate procedure again to get the correct shipping costs.
Domestic orders (New Zealand delivery only):
For all orders delivered within New Zealand we have two shipping options available, parcel post and courier post.
Parcel post is used for most of our orders but for jewellery orders over NZ$50.00 we use the courier post
service. Courier post is not available for delivery on large parcels unless organised with us in advance of an
order being processed. We are quite happy to organise any order to be shipped via courier post if the customer
requires the goods the next day, however it would be best to contact us either by e-mail or by telephone @ 03 539 0090
so we can work out the costs for you in advance. GST is applicable on all orders delivered within New Zealand and will
be added to your order during the checkout procedure. For orders over NZ$50.00 we offer free delivery, for orders
under NZ$50.00 our delivery charge is NZ$6.00. **Note: Free Delivery to New Zealand excludes Biteme Foods products which includes Reef Bars and New Zealand BBQ Sauce Products.
| DESTINATION |
|
Parcel Post |
Courier Post |
| South Island |
|
2-3 days |
1-2 days |
| North Island |
|
2-3 days |
1-2 days |
| Rural delivery |
|
3-4 days |
2-3 days |
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