Kia Ora and Welcome to Silverfernz

Call us: (+64) 03 539-0090

Silverfernz.com Help & Customer Service

Frequently Asked Customer Service Questions:

ORDER STATUS
Has my order shipped?
When will I receive my order?

 

INTERNATIONAL ORDERS
Do You ship outside of New Zealand?
Custom duties and taxes information?

 

   

RETURNS & EXCHANGES
I need to return an item?
What is your return policy?

 

MY ACCOUNT
How do I change my password/email?
How do I update my address?

 

OTHER HELPFUL INFORMATION:

 

NEW CUSTOMERS
If you a new customer, get all the general
site information here.

 

 

VOLUME / CORPORATE PURCHASES
Want to buy bulk or Buying Corporate Gifts?
Get a quote.

ORDERING
All the details about ordering from
Silverfernz

 

 

NEWSLETTER
All about our newsletters and you can sign-up too.

SHIPPING
Ship shape, all the questions about 
shipping answered.

 

 

ABOUT US
Learn about the team behind Silverfernz

GIFT OPTIONS
Information about gift certificates, 
gift cards and gift wrapping.

 

 

SECURITY
Your security are very important to us.
Learn more about security here.

TERMS OF USE
All the legal stuff when using our site.
View or Terms of Use here.

 

PRIVACY POLICY
Your privacy is very important to us.
Learn more and read our official policy here.

 

 

Need to Contact us?

All our contact details can be found here - Contact us
 
Order, product, problems, and general questions: Email Customer Service
 
Returns, replacements, or mistakes in shipping fixed here: Visit Returns & Exchanges for more Information
 
Send complaints or suggestions here: Email Complaints Department
 
Press related stuff and high-res image requests for media and such: Submit press inquiry
 
Volume purchases start here: Get a quote on volume purchases